Customer Success Manager (m/f/d)

• Lead the handover from Sales into implementation and establish clear ownership, milestones and next steps.
• Coordinate carrier onboarding.
• Coordinate vehicle and charging deployment together with Operations.
• Track operational integration, timelines, dependencies and deployment milestones.
• Act as the central point of contact during project ramp-up and maintain clear customer communication.
• Identify operational issues early and drive them to resolution with the relevant internal teams.
• Run quality checks and ensure the project performs against the agreed operational and commercial plan.

Customer Success - Upsell & Renewal Your responsibility does not end once trucks are deployed. You'll own the ongoing customer relationship, make sure projects continue to deliver value and turn successful deployments into larger, long-term partnerships.

• Manage ongoing customer relationships and regular business reviews.
• Monitor operational performance, customer satisfaction and project success.
• Identify opportunities to expand into additional trucks.
• Develop expansion opportunities together with Sales and Commercial Strategy.
• Own the renewal process and proactively manage upcoming contract decisions.
• Bring customer feedback back into JUNA to continuously improve our product and service.

What that looks likeIn the beginning (0-6 months):

• Ramp Up Quickly: Build a deep understanding of JUNA's product, customers, carrier setup, operational processes and commercial model.
• Own the Handover: Take clear ownership of customers once a deal has been signed and lead projects from contract signature to successful deployment.
• Build Relationships: Become a trusted point of contact for shippers, carriers and JUNA's internal teams.
• Create Structure: Establish clear project tracking, customer communication and success reviews across your accounts. Looking ahead (6 months-1 year):
• End-to-End Owner: Independently manage a portfolio of customers from onboarding through renewal.
• Grow Accounts: Systematically identify and convert opportunities for additional trucks, lanes and locations.
• Drive Retention: Build strong customer relationships and proactively manage renewals.
• Scale Customer Success: Develop repeatable processes, reporting and best practices that allow JUNA to manage a growing customer base without compromising quality. Your profile What you bring:

• Experience in Customer Success, Account Management, Project Management, Operations or a comparable customer-facing role.
• Strong experience managing complex projects with multiple internal and external stakeholders.
• A combination of operational and commercial thinking - you care both about whether a project works and whether the customer relationship grows.
• Confidence working directly with customers and senior stakeholders.
• Strong analytical skills and comfort working with operational and commercial performance data.
• Professional fluency in English & German required. Who you are:
• Customer obsessed: You understand customer success and take ownership of achieving it.
• Structured and reliable: You keep complex projects moving and details under control.
• Proactive: You identify risks and opportunities early and act on them.
• Commercially minded: You naturally look for opportunities to deepen and grow successful customer relationships.
• Hands-on: You are comfortable moving between strategic customer conversations and detailed operational problem-solving.
• Collaborative: You align Sales, Operations, Commercial Strategy, carriers and customers without relying on formal authority.
• Ownership driven: Once a customer is handed over to you, you treat their success as your responsibility. Bonus points if you have:
• French, Polish and/or Dutch languages skills.
• Experience in logistics, transportation, fleet management, mobility or electric vehicles.
• Experience working with enterprise or business-to-business customers.
• Experience managing contract renewals and account expansion. We offer Why us?

Leadership and Innovation: Work with a pioneering team dedicated to transforming road logistics and contributing to a sustainable future. Autonomy and Impact: We value innovation and give you the freedom to grow in our team and make a significant impact. Sustainability: Join a company where your work directly contributes to reducing carbon emissions in logistics.Benefits: Join a great team in our dog-friendly, hybrid work model with an office located at the heart of Kreuzberg, where you'll enjoy a relaxed, no-micromanagement culture, regular company events, access to Urban Sports Club and L&D budget, and an office stocked with snacks and drinks to keep you energized.