Mitarbeiter für unseren finnischen Kundenservice am Hauptsitz (m/w/d)

Ihr Profil:

With us, your knowledge, your talent and your ideas will find the right stage. You should bring the following with you: You are fluent in written and spoken Finnish and English Ideally, you are passionate about music yourself and/or have experience in the music industry You already have experience in supporting and advising customers You show a high degree of initiative, commitment, team spirit and goal orientation Competent, courteous interaction with customers is one of your strengths You have experience in using a PC and common office applications Ideally, you speak another language

We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying: You will process orders, create quotations and manage customer accounts First-level after-sales support - you advise and support our customers by phone, email or chat in the international area You look after our customers by phone, email and chat and represent their concerns and interests You are responsible for an area of responsibility and make independent decisions to initiate and coordinate returns, exchange of goods, credit notes and repairs You take care of the convenient processing of orders and services You work continuously with our specialist service and workshops and coordinate with them You provide product advice and translation work in collaboration with our specialist departments