Head of Quality Assurance (QA) (m/w/d)

• Coach and grow the QA Leads - build each title's QA Lead into someone who can run their own team's capability and autonomy, not someone who relies on you to make the calls. Your leverage is their strength.
• Own QA staffing across all titles - allocate coverage where it matters and surface coverage gaps and single points of failure before they become crises. You arbitrate QA staffing when titles compete for the same people.
• Set and hold the product and player quality bar - define what quality means for the player experience, distinct from code quality, and give leads the authority and the expectations to hold it in practice across Android, iOS, and web.
• Own careers and performance for QA - the career frameworks, performance, and growth of every QA engineer and lead across the franchise, held to one consistent standard.
• Define the QA operating model - the structures, processes, and tools QA teams work within, kept light enough to move fast and robust enough to hold standards across all four titles at once.
• Make quality risk visible early - be the player's advocate in cross-department conversations, so quality risk is on the table before commitments are made, not surfaced after the fact.
• Push QA automation forward as a core priority - drive the franchise toward automating everything that can be automated, so specialists spend their time on the problems only humans can catch. This is a headline expectation of the role, not a background task - you set the automation strategy and hold teams to advancing it.
• Make QA data-driven - move QA from gut feel to evidence, backed by metrics like defect density, test coverage, and escape rate, and use that data to change how teams work and what leadership funds.
• Own external testing partners and vendors - build and manage the relationships that scale coverage up and down through outsourced or on-demand capacity, and hold those partners to the same quality bar as your in-house teams.

• Proven experience leading QA at scale across multiple teams, products, or titles - owning the quality bar as an outcome, not a checklist.
• Building and coaching QA leads and managers comes naturally, with a focus on growing their judgment and autonomy over centralizing decisions.
• Capable of defining test strategies, coverage standards, and quality gates that stick across direct reports as well as partner teams influenced without direct oversight.
• You run QA on evidence - deep fluency in metrics like defect density, escape rate, and coverage directly shapes how teams work and what leadership funds.
• You've driven QA automation as a strategy, not a side project, rooted in a clear understanding of where automated frameworks yield strong ROI and where manual testing remains essential.
• You make quality risk legible to non-QA stakeholders - product, engineering, leadership - and you hold the player's corner in rooms where trade-offs get decided.
• Acts as a trusted, straight-talking communicator who upholds standards through credibility and influence, escalating cleanly whenever a high-level trade-off call is required.
• You've managed external testing partners and vendors - scaling coverage up and down through outsourced or on-demand capacity while holding outsourced teams to the exact same bar as in-house talent.
• Experience with live-service games, ideally F2P or long-running titles, and an understanding of what quality means for a game players return to for years.
• Fluent English language skills, verbal and written.

Nice to Have

• Firsthand experience testing across frontend, backend, and game server, and across both mobile and web - with an understanding of how quality risk differs at each layer and on each platform. The specific languages matter far less than knowing where things break.
• Experience integrating AI into QA workflows - automated test generation, AI-assisted triage, or evaluation - beyond ad-hoc prompting.
• Experience holding a quality standard across a mix of shared and independent codebases, where some tech is common across titles and some is owned outright by each team.

We offer

Why You'll Love Working With Us

• A Global Team, A Shared Purpose
• Our strength lies in our diversity. With over 30 nationalities represented across our two locations, we’re united by a shared passion for strategy games and a bold vision for the future. We celebrate what makes each of us unique – our perspectives, our stories, and the paths that led us here.
• Work Your Way Whether you're crafting code from a harbor-view desk in Hamburg or fine-tuning design details under the Maltese sun, we support flexible hybrid work models that empower you to do your best work – wherever you are.
• Grow With Us
• At Twin Harbour, your journey matters. Our Career Path Framework and mentorship culture provide the clarity and feedback you need to take the next step – whether you’re deepening your expertise or branching into new disciplines. We invest in your growth with language courses, e-learning platforms, and support for conferences and training.

This is a leadership role reporting directly to the VP Technology, and it's a people-leadership role at its core. You lead the QA discipline - QA Leads, Specialists, and Automation Engineers - and you own the career frameworks, performance, and quality bar for QA across the franchise. Your job is to build QA professionals up: to treat QA as its own craft with its own depth and career path, not a stepping stone into something else and not an afterthought bolted onto delivery. Everyone here owns the quality of what they ship - that's a founding principle - but you are the person accountable and responsible for it. You partner closely with the Heads of Disciplines and Heads of Product. You build QA Leads & Specialists who can run their own teams without leaning on you, rather than being the bottleneck every quality call routes through. This is a newly created role, so you'll have real room to shape what QA becomes here.