IT / OT Onsite Support Technician (m/f/d)

• Act as the primary onsite IT contact for business users and production teams, providing deskside support for Windows workstations, laptops, mobile devices and Microsoft Office.
• Handle IMACD of devices and peripherals, hardware lifecycle, asset tracking and inventory.
• Support major incidents and coordinate with Service Desk, Infrastructure, Security and Application teams.
• Provide first-line support for production workstations, MES environments and manufacturing systems.
• Inspect and troubleshoot IoT devices, sensors, cameras, gateways and edge devices, verifying power, cabling and connectivity.
• Assist with OT/IT integration, working with OT, Automation and Network teams within defined escalation processes.
• Coordinate and escort automation, application and network vendors onsite, ensuring proper documentation and closure of incidents.
• Ensure compliance with Client IT policies, procedures and safety requirements.

• Hands-on experience administering Windows 10/11
• Good working knowledge of Microsoft 365 applications
• Experience with Active Directory and user administration
• Experience with hardware, asset management and printing technologies
• Solid understanding of networking fundamentals (LAN, VLAN, TCP/IP, VPN)
• Familiarity with ITSM tools such as ServiceNow or Remedy
• Exposure to manufacturing IT, production environments and OT operations
• Working knowledge of Incident, Problem and Change Management processes

Your benefits

• Germany – Kreuzau
• IT
• Full-time
• International job opportunities
• Onboarding program
• Buddy program
• Company events
• Internal career development program