Manager Air Freight Import (f/m/d)

Lead, organize, and coordinate the Air Import department, ensuring efficient day-to-day operations and effective resource allocation. Ensure the smooth, timely, and compliant handling of air import shipments, including airline bookings, customs clearance, and the organization of onward transportation. Lead, support, evaluate, and develop employees, including onboarding, training, and performance feedback. Maintain a high level of customer satisfaction through proactive customer support and by ensuring compliance with customer-specific processes and requirements. Coordinate communication with customers, airlines, agents, service providers, and internal teams, and resolve operational issues and exceptions. Analyze and continuously improve processes, procedures, and documentation. Prepare quotations, calculations, analyses, and presentations, and participate in negotiation and sales meetings.

Ihr Profil:

• Minimum a completed commercial training in freight forwarding, logistics, or business administration and several years of experience in international air freight forwarding, preferably in import operations and customs clearance
• Experience in planning, coordinating, and leading operational teams to ensure efficient workflows, resource allocation, and service quality
• Strong customer service orientation and relationship-building skills
• Excellent communication, negotiation, and problem-solving abilities
• Strong organizational skills with the ability to prioritize effectively in a fast-paced environment
• Accurate, organized, and independent working style with strong attention to detail
• Fluent spoken and written German and English; additional European languages are an advantage

• Modern workplace equipment to support your daily work
• Capital‑forming benefits helping you build financial assets
• A company pension plan with our preferred provider Allianz, including an employer contribution in line with statutory regulations
• 30 days of paid holiday per year to relax and recharge
• Five paid volunteer hours per year, giving you the opportunity to give back to the community