Manager, SMB Outbound (m/f/d)
Who We Are:
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Essential Responsibilities:
- Lead and manage functional projects and programs.
- Partner with internal teams to analyze business trends.
- Recommend best practices for business or process improvements.
- Acquire, manage, and expand relationships with small and medium-sized merchants.
- Utilize specialized expertise to identify and resolve issues.
What You'll Do
- Set clear acquisition priorities and coach CL5 and CL6 Hunters to deliver target outcomes.
- Own pipeline health, forecast quality, conversion and individual performance across the team.
- Partner with the Partner, DBM and sales teams to improve lead volume and quality.
- Spot performance issues early and step in with focused coaching or process interventions.
Core Capabilities We're Looking For
- A hands-on sales coach who sets clear expectations, diagnoses individual development needs, and improves performance through specific, targeted coaching.
- Uses conversion and pipeline data to identify constraints, challenge forecasts, and keep the team focused on what matters.
- Builds productive cross-functional relationships,with Partner, sales tech and demand-generation teams to improve shared outcomes.
- Designs practical improvements to lead-allocation, qualification or handoff, and measures whether they actually worked. Minimum Qualifications:
5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: What You'll Bring — Minimum Qualifications
- 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience. Nice to Have — Preferred Qualifications
- Experience managing acquisition or new-business sales teams, ideally in a partner-led or channel model.
- We offer
- Subsidiary:
- PayPal
- Travel Percent:
- 0
- PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
- For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
Behind every new SMB merchant we win is a Hunter team that's coached to close. You'll lead a market Account Executive SMB Outbound team, delivering new-logo acquisition targets while continually improving lead quality, conversion, productivity and handoff to Account Management. It's as much about coaching people as it is about the numbers on the board. Job Description: