Service Delivery Manager (m/f/d)
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible. Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world's diverse voices both internally and externally to ensure success in our mission.
What's on your plate
- Act as the primary local representative for Blue Wireless in Germany
- Build and maintain relationships with customers, field engineers and partners in-country
- Act as escalation point for German market issues, working closely with the Head of Operations in Amsterdam
- Represent the German business in broader EMEA service delivery planning Service Delivery and Provisioning & Order Lifecycle Management
- Take responsibility for successful completion of orders throughout the cycle:
- Order Planning: work with customers, field engineers and other parties to schedule installations in line with agreed service levels
- Order Preparation: work with internal teams to source, configure, pack, ship and deliver all service elements
- Order Completion: assist technical teams on the completion of orders, support on escalations, work to customer satisfaction Procurement and Logistics
- Work with global Procurement Management to ensure timely, cost-effective acquisition of goods and services. Manage suppliers and contracts, optimise cost, approve bills within Germany. In-life Technical Support
- Support the Global Support Centre team with 2nd line local support during German office hours and ad hoc technical requests. Partner Management
- Manage assigned Field Engineers and Alliance Partners in Germany:
- Training & Enablement: provide partners with the training and resources to support Blue Wireless work
- Ongoing Management: ensure work is done to specification and deadlines are met Finance and Accounting
- Support the global finance manager with bills, payments and accounting matters as required. Process Improvement
- Document and improve local processes, and suggest automation. Project Management
- Work with customers, partners and internal teams on complex projects as required.
- Are able to work independently and own a full market
- Are able to think and act strategically, with a Country Manager mindset
- Have a Bachelor's Degree
- Have strong organisational skills, and are accurate when processing and giving information
- Have excellent communication, time management and interpersonal skills
- Have excellent English and German communication skills, written and verbal. Other European languages are an advantage
- Are proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Can show leadership and handle multiple tasks to deadline
- Have strong problem-solving skills
- Have a network in telco (advantage) We'd love to hear from you
Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company growing exponentially in a fast-paced environment. Come grow with us! You'll be
- Part of a professional international team of networking solution experts
- Working with maritime and business customers across Europe
- Given the opportunity to shape the German market as it grows
- Offered career development opportunities as the company grows and evolves
- In a "destination workplace": great managers, an ideal workplace, meaningful work
- Surrounded by highly supportive peers in a healthy working environment #LI-Onsite #LI-CG1
As Service Delivery Manager, you will be the face of Blue Wireless in Germany, based at our Wireless Logic mdex office in Tangstedt. This is a local, office-based role: you'll be the on-the-ground lead for the German market, acting as de facto Country Manager while reporting into the Head of Operations in Amsterdam. You'll own end-to-end service delivery for Germany, from order intake through to completion, and act as the main point of contact for customers, partners and internal teams within the country. The role suits a self-starter who is comfortable owning a full market, keeping an overview of multiple moving parts while zooming in on individual orders to ensure they're delivered to Blue Wireless standards.