Team Lead Customer Engagement Applications (m/f/d)

Your Responsibilities

As the Team Lead Customer Engagement Applications (m/f/d), you lead this newly formed team through its establishment and beyond by building team identity, ensuring reliable delivery and operation of customer-facing services, developing team members, and acting as the primary interface to Marketing, the Commercial Applications & Integration team, and upper management. Over time, you will additionally grow into ownership of the Dynamics 365 platform as team responsibilities evolve. Your responsibilities will include:

• You lead and mentor the team, fostering professional growth and development with clear objectives and structured feedback.
• By actively shaping the formation of the new team, you establish team identity, working agreements, and clear ownership of the customer-facing domains.
• You ensure seamless alignment between the dedicated Product Owner, developers, and operations, as well as with the Commercial Applications & Integration team, by continuously monitoring the situation.
• Over the first 12–18 months, you gradually assume ownership of D365 platform-level topics (environments, release management, governance) in a structured handover from the Commercial Applications & Integration team.
• Ensuring reliable 24/7 operation of customer-facing services, you organize the team's rotating on-call responsibilities.
• You champion the end-customer perspective by safeguarding the reliability, usability, and security of all customer-facing services (portals, self-service, identity).

You bring proven experience in software development and in leading a development team, or you can clearly demonstrate your readiness to step into a leadership role.

• With strong knowledge of software development disciplines and how they work together, your approach is well grounded.
• Familiarity with identity and access management concepts (SSO, OpenID Connect) is a plus.
• Experience with Microsoft Dynamics 365 CE and/or the Power Platform (Power Pages) is part of your toolkit.
• When working across SaaS platforms, you understand API-based integration.
• In operating customer-facing web applications and/or portal solutions, you have experience that includes availability and incident-response aspects.
• In an agile, mostly remote environment, you thrive and bring strong passion and drive to your work.
• Beyond the technical skills, your communication and collaboration skills are excellent, and you work effectively with stakeholders at all levels.
• You are willing to embrace our company culture and values, and you enjoy working in an international, English-speaking organization.

We offer

There are many great reasons to join DocuWare - our company culture is only one of them. As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed,international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours: You can work on the road or in our modern office - and you have the flexibility to arrange your own working hours.
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well-earned rest: 35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
• Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
• Mental health support: With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Your health matters: DocuWare subsidizes your company pension plan!
• Lastly, and most importantly, we offer a stable job with a well established and growing company.
• Unique benefits: Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs.
• We only use the latest technologies - find out more on Stackshare.
• 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
• Family First: Preferred enrollment in our selected daycare center in Germering (no guarantee).
• Buddy Program: You'll be paired with a buddy, who will support you during your onboarding and offer valuable tips. For better insights, check us out on Instagram!