VP Customer Success | Hyper Growth Series A Tech Platform | Fluent German | Remote-First (Berlin) (m/f/d)
We are retained on a VP Customer Success search for a rapidly scaling, venture-backed technology platform that has recently closed a significant Series A financing and is preparing for its next phase of growth. With ARR having grown several times over in the past twelve months and a fast-expanding customer base, the business is seeking a German-speaking customer success leader who has navigated a company's journey from Series A through to Series C scale. Reporting directly to the co-founder team, this is a newly created leadership role bringing onboarding, support and success together under one person for the first time. The role carries real influence over how a category-defining business scales its customer experience.
The business Operates in a large, underserved market with strong structural tailwinds. Customer retention is exceptional for this stage of development; growth has been driven by product quality and customer outcomes rather than aggressive sales tactics. Already serves well over a thousand customers, with substantial further scaling planned through 2026.
At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.
Core responsibilities will include:
- Unifying onboarding, support and success into a single customer lifecycle with one owner and one view of the customer.
- Building a data-driven customer health and risk-scoring model to replace reactive, backward-looking monitoring.
- Designing and rolling out a proactive, trigger-based engagement model across the customer base.
- Consolidating customer data currently split across multiple tools into a single customer profile.
- Owning net revenue retention and churn as core, board-visible metrics.
The candidate We are looking specifically for candidates whose careers have been built inside venture-backed technology businesses, ideally in high-touch, white-glove models rather than self-serve or product-led motions.
- Fluent German and English are essential for this role.
- We are particularly interested in individuals who have played a key customer success leadership role through a company's Series A to Series C growth journey, joining a small team and scaling it.
- Candidates should be genuinely data-driven: comfortable running cohort analysis and identifying churn drivers directly, not solely through an analyst.
- The successful candidate will have a demonstrable track record of building customer success functions rather than inheriting them, combining strong data fluency with genuine relationship-building instincts.
- Beyond the technical requirements, we are looking for someone humble and curious, comfortable asking questions and adapting to how this business already works, rather than importing a fixed playbook.
Location: Remote first with occasional travel to the Berlin HQ.
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