Job-Nr. 42105277

Customer Order Manager (d/f/m) (Customer-Experience-Manager/in)

Tintschl Technik GmbH vor 2 Wochen

VollzeitHybrid

StandortHamburg, Hamburg

This is Tintschl

The Tintschl Group with its headquarters in Erlangen has stood for premium service competence in the fields of human resources, engineering and IT since 1997. Our employees are specialized in the implementation of technically and organizationally demanding projects for our nationwide customers. For us as an employer, equal opportunities are an essential part of our corporate culture and the key to a diverse and inclusive working environment. We promote diversity, inclusion, work-life balance and equal opportunities for all people.

Your Tasks

Manage Repair, Lease and Exchange orders for Airbus Proprietary Parts
Act as the key contact for global customers, airlines, MROs, suppliers and repair stations
Monitor orders, KPIs, delivery times, costs and quality across the end-to-end supply chain
Coordinate customer issues, complaints and AOG requests with internal and external stakeholders
Ensure proactive customer communication on repair status and alternative solutions
Support purchasing, sales and material management processes
Prepare performance reports and support continuous improvement projects
Coordinate the timely transfer of parts to repair stations

Your Profile

Bachelors degree in Engineering, Industrial Engineering, Business Administration, Economics or a related field
Experience in planning/material procurement
Experience in Customer Service, Supplier Management and Process Improvement
Project Management experience
Good knowledge of MS Office, Excel, SAP and Google Workspace
Fluent English
German, French or Spanish is an advantage
Strong customer orientation, communication and organizational skills - High level of ownership, resilience and intercultural awareness

What we can offer you

A standard permanent employment contract with a multi-award-winning employer (Kununu Top Company 2026, Focus Top National Employer 2026, etc.)
Above-tariff remuneration with attractive bonuses
Continuous personal support through a fixed contact person
Increasing holiday and Christmas bonus within the first 4 years
Bonus payment "Employees recruit employees" up to 1,000 EUR
Company pension plan
Possibility of home office in agreement with our clients
Flexible working hours through a personal flexitime bank account - Individual further training opportunities - Option of permanent employment at our client´s company

For our well-known customer Airbus we are looking for a new team member!

Find the perfect job with us and apply. We look forward to welcoming you.