Front Desk Receptionist (f/m/x) (Empfangskraft)

Your responsibilities

As a Front Desk Receptionist (f/m/x), you will be the face of our office and ensure a professional and welcoming environment for visitors and employees. Based in our brand-new headquarters in Hamburg-Alsterdorf, you will combine front office responsibilities with organizational support in a dynamic and international environment, and be part of our General Administration (GA) team. Your key responsibilities include: - **Reception Management:** Support visitors, guests, and employees while ensuring a professional and friendly reception experience at all times. - **

• Visitor & Access Management: **Coordinate visitor registration, access control, badge handling, and front desk operations in a high-traffic environment.
• **Communication:** Handle incoming calls, emails, and general inquiries in a professional, reliable, and service-oriented manner.
• **Office Coordination:** Support the smooth day-to-day office operations by taking over various administrative and organizational tasks.
• **Event Organization:** Organize internal employee events and support office-related activities and initiatives.
• **Administrative Support:** Manage employee birthday vouchers and provide backup support for travel management when required.
• Representation: Act as the “face of the office” and represent the company with professionalism, positivity, and a strong customer-oriented mindset.
• Collaboration: Work closely with colleagues and stakeholders across different departments to ensure an efficient office environment and a positive employee and visitor experience.

Your profile

You will thrive in this role if you are an open-minded and service-oriented personality who enjoys interacting with people and creating a positive experience for others. Ideally, you bring the following qualifications and strengths:

• Several years of professional experience in reception, hospitality, office management, or a similar customer-facing role
• A hands-on and proactive working style combined with a strong service mindset
• Friendly, professional, and confident appearance with excellent interpersonal and communication skills
• Ability to stay organized and calm in a dynamic and fast-paced environment
• Team-oriented mindset with a willingness to support across different tasks and topics
• Experience in hotel, hospitality, or gastronomy is considered a plus
• Fluent English and German skills, written and spoken

Ergänzende Informationen:

Anforderungen an den Bewerber:

Erweiterte Kenntnisse: Kunden-, Besucherempfang, Hotelempfang, Telefondienst, Microsoft 365

Our benefits

Culture & cooperation

An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environmentwith a broad learning and development landscape in our EMEA Campus, after-work events for internal networking

Work-life balance

Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave

Additional benefits

Attractive compensation package including Christmas and vacation pay, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen

Health & wellbeing

Subsidized EGYM Wellpass with access to 13,500 studios, plus in-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, and general health management

Mobility

Subsidy for the public transport “Deutschlandticket”, free parking, bike leasing via JobRad

Social Responsibility

Various opportunities to get involved in different sustainability and charity initiatives, climate friendly and respectful use of resources

This position is based in Hamburg. While this is a front office role, a hybrid working model with 1–2 days of home office per week may be possible after the onboarding phase, as the reception is covered by an additional full-time team member, ensuring full on-site presence.