Front Office Supervisor Night (m/w/d)
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
You will be responsible for the day-to-day management of the night shift in the absence of the Night Manager and will serve as the primary point of contact for guests and staff during your shift You will ensure that operations at the front desk run smoothly during the night hours You will assist the Night Audit Team with all administrative and operational tasks You will handle check-in and check-out for our domestic and international guests in a professional and friendly manner You verify payment guarantees, ensure accurate billing, and review credit card statements. You perform the daily closing and nightly run in the PMS system. You coordinate and support the front office agents on the night shift and train new employees. You serve as the point of contact for guest complaints and find service-oriented solutions. You prepare reports, statistics, and relevant key performance indicators for management You conduct regular security rounds and ensure compliance with our security standards You work closely with all hotel departments to provide our guests with an exceptional experience You actively use praise and feedback from our guests to continuously improve service quality
- Completed training in the hospitality industry or a degree in hotel or tourism management
- Several years of experience in the front office, ideally in a coordinating or supervisory role
- Initial experience in guiding and supporting employees
- Excellent hospitality skills and a professional, confident demeanor
- Strong organizational skills and a sense of responsibility
- An independent, structured, and solution-oriented approach to work
- Excellent written and spoken German and English; knowledge of additional languages is a plus
- Knowledge of Opera is a plus
- Willingness to work night shifts on a long-term basis
- A hands-on attitude, team spirit, and an eye for detail We offer Additional InformationJob Number26131794 Job CategoryRooms & Guest Services Operations LocationStauffenbergstrasse 26, Berlin Berli 10785, Germany ScheduleFull Time Located Remotely?N Position Type Non-Management
REASONS WHY YOU STAY WITH US!
- Attractive compensation for your flexible work at our hotel
- You’ll be part of the family from day one—you’ll receive a permanent contract
- We’ll cover your BVG/VBB transit pass, or you’ll receive a free parking spot
- EGYM Wellpass membership—you pay just 25 EUR per month; we cover the rest
- BE OUR GUEST—spend a night with a guest at our hotel and enjoy the JW Steakhouse and breakfast on the house
- Vacation pay and Christmas bonus in accordance with the collective bargaining agreement (Berlin)
- 30 days of vacation plus a bonus share upon achieving annual company goals
- Travel worldwide with great employee rates and let yourself be pampered
- Corporate Benefits with numerous perks for fashion, travel, leisure, and much more
- Extensive online training and development opportunities within Marriott International
- Team events, such as our legendary Kick-Off Party, TakeCare initiatives, and much more
- Comfortable uniform, including free dry cleaning
- Extensive meal options in our employee restaurant