Job-Nr. 79810685

IT-Support (GN) (IT-Kundenbetreuer/in)

Bona GmbH Deutschland Gestern veröffentlicht

Vollzeit

StandortLimburg an der Lahn, Hessen

Bona is a family-owned company founded in Sweden in 1919 and is now represented worldwide with around 90 offices and distribution partners. We develop complete systems for the sustainable installation, renovation, and care of parquet and wood floors, as well as a range of resilient flooring solutions. That’s what we stand for.

IT-Support (GN)YOUR RESPONSIBILITIES INCLUDE

Providing technical support, assistance, and installations for incoming requests and issues related to computer systems, software, and hardware - using strong diagnostic and problem-solving skills
Promptly creating, resolving, and documenting tickets in the ticketing system
Onboarding and coaching users across multiple sites, branches, and production facilities
Support on projects
Go-to point of contact for Bona’s IT staff within your area of responsibility
Responsibility for staying up to date on technology and market trends
Regular onsite attendance at the sites in Limburg

WHAT YOU BRING

Completed vocational training or a degree in IT - or comparable, relevant professional experience in a mid-sized company
Project management experience
Proficiency with Microsoft 365
SAP knowledge is a plus
Strong communication skills
Excellent German and English skills, both written and spoken
Customer-focused with strong problem-solving skills
Strong team mindset, excellent organizational skills, reliability, and flexibility
Structured, detail-oriented work style
Willingness to travel
Authorization to work in Germany

Ergänzende Informationen: Anforderungen an den Bewerber: Erweiterte Kenntnisse: Microsoft 365, Systemsoftware (Entwicklung, Programmierung, Analyse), Anwenderberatung, Anwender-Support (IT)