Working student - Customer Success DACH (m/f/d)

• Implement a Centralized Feedback Loop: Unify merchant input channels into a single management tool, establishing a standardized process for intake, categorization, and roadmap integration.
• Drive Data-Driven Merchant Insights: Analyze merchant performance using available dashboards and funnel data to identify trends, report on key metrics, find upsell opportunities and communicate actionable insights to the team.
• Support Strategic Decision-Making: Leverage deep market and customer knowledge to provide the German management team with strategic analysis and support for high-level business initiatives.

• Enrolled in a Bachelor or Master Program
• Hands-on mentality with a positive attitude
• Curious with a hunger to learn
• Outstanding client-facing and communication skills
• Analytical skills
• Fluency in German is a must. Good working English is important as it is our company language.
• Nice to have: Some sales/customer experience from a previous internship or voluntary work

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.

• You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way.
• Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.
• No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.