Customer Care Representative (w, m, d)

The Customer Care Representative will report to the Team Lead of Customer Care. In this role, you will be responsible for customer-related communication via email and phone. You will guide and advise customers on how to use the website and services, and assist with queries about product and shipping services.

• Handle inbound customer queries via Email and phone (no acquisition)
• Focus on DACH and Italian market.
• Find both practical and appropriate solutions to customer questions
• Assist customers throughout order process
• Communicate with dealers across the globe
• Coordinate inquiries together with Support Team and other departments such as Content, Trade or Logistics
• Update and maintain our CRM database
• Collaborate with our sister site Chairish

• Degree in Economics, Communications, Humanities, Business Administration, Marketing or related
• Strong proficiency in German and English / Italian / French or Spanish
• Excellent verbal and written communication skills with a passion for communication
• Ability to interact with customers from diverse cultural and professional backgrounds
• Creativity, proactivity and strong attention to detail
• Enthusiastic, organized, customer- and solution-oriented thinking
• Quick comprehension of issues and their processing/ resolution
• Capability to work independently and in a team
• Desirable: experience in online customer support
• Experience with Salesforce

Benefits

• Auction Technology Group is committed to fair and equitable compensation practices.
• Dedicated international team with a flat organizational structure.
• Ambitious projects to take ownership of, with a broad scope for co-decision-making.
• Fully covered mobility (Deutschlandticket) or Wellbeing (Urban Sports Clubs).
• Your well-being matters to us: take care of your mental health through a variety of classes, trainings and sessions with OpenUp.
• Flexible working setup to make the most of your working hours: we offer flexibility in our Hybrid/Remote model; however, we do expect you to use our Berlin office in Charlottenburg 2 days per week.
• Work from abroad fully remote for up to 30 working days per year.
• Dog-friendly office: we can’t wait to meet your furry friend!
• Of course, we have regular get-togethers, company events, and drinks and snacks you can enjoy at our office.