Customer Service Agent Scandinavia (m/w/d)

• Professional advice and support for our customers via phone, email, and (video) chat
• Processing orders, including all payment related topics, etc
• Supporting customer for technical product and assembly questions.
• Resolving customer inquiries, processing returns and complaints, and verifying the accuracy and plausibility of issues.
• Coordinating and communicating with transport service providers to ensure smooth delivery processes.
• Data maintenance and process optimization to increase efficiency and service quality.

• Fluent in English and in any Scandinavian language to communicate confidently with our customers.
• Experience in customer service (at least 3 years), ideally in e-commerce or a similar industry.
• Strong communication skills, along with a solution-oriented and empathetic working style.
• Enjoyment of working in a dynamic team and a strong customer service mindset.
• Good self-organization and time management skills to work efficiently.
• IT affinity and the ability to quickly adapt to new systems and tools.
• Willingness to occasionally work evening and weekend shifts
• Residence in Berlin

What we offer:

• A dynamic international work environment in a rapidly growing company with many growth opportunities
• Hybrid work model (80% on-site | 20% remote)
• Employee events (summer party, Christmas party, after-work gatherings)
• Access to the Corporate Benefits portal
• Employee discounts on PERGOLUX products
• Strong focus on professional development and skill-building
• Employee pension plan
• Bike Leasing benefit
• Employee referral program