Senior Customer Service & Operations Specialist (all genders)

Tasks

• Build from zero: set up customer service, warehouse, consignment and returns processes, templates and SOPs together with the SVP Finance & Operations •
• Customer service: full order-to-cash for hospitals and distributors across Europe – orders, confirmations, deliveries, invoicing, credit notes, returns and complaints •
• Sales-force support: first point of contact for sales reps and clinical specialists – case support, urgent and same-day deliveries, loaner sets and samples •
• Consignment inventory: hospital consignment stock – replenishment, usage reporting and billing, periodic counts and reconciliations •
• Warehouse and inventory: goods receipt, pick-pack-ship, sterile-goods handling, lot/serial and expiry tracking, cycle counts and year-end stock take •
• AI and automation: drive the use of AI tools and automation in customer service, reporting and administration to keep the company lean

We are looking for someone with a strong service mindset who enjoys building and shaping a growing business. Whether handling customer enquiries, coordinating organisational matters or managing operational tasks, you keep track of the bigger picture, find practical solutions and move things forward. You actively help shape processes and take ownership of day-to-day operations. We look forward to receiving your application for the position of Senior Customer Service & Operations Specialist (all genders).

Profile

• 5–7+ years in customer service or operations, ideally at a medical device company or in a small subsidiary, distributor or start-up •
• Proven track record of building processes from scratch – SOPs, templates, systems •
• Full order-to-cash and hospital consignment experience, incl. counts and reconciliations •
• Customers in several European countries, incl. intra-EU shipping and documentation •
• Hands-on warehouse and ERP experience (inventory transactions, lot/serial traceability) – regulatory expertise not required, but you are familiar with these topics from your work

Benefits

The opportunity to help build the company: Shape processes, tools and the development of your own role from the outset A role with a direct impact on patient care: Your work helps ensure that essential medical devices are available when needed for treatment Direct collaboration with an experienced founding team, streamlined communication and the autonomy to take ownership A close-knit team that supports one another and celebrates shared achievements Competitive compensation and investment in further training, AI skills and professional development in an international environment